WP Tech Support Review

  • By darrel wilson
  • Last Updated: June 19, 2020

WP Tech Support offers support and maintenance services for WordPress Websites. The site also can optimize WordPress websites and removes malware on any WordPress website on their plan. (This is really good) With weekly reports and a very user friendly interface, its definitely worth checkout out.

Price Value

User Friendly

Reliability

Support

Features

Overall Rating

4.5 / 5.0
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Price: $ 25-59 /Mo

WP Tech Support Pros

  • Great Pricing
  • Just about everything you need can be found in basic plan
  • Security And Malware Removal Is Offered
  • Emergency Fixes Available
  • Website Improvement And Speed Optimization

WP Tech Support Cons

  • Im worried that their pricing is too cheap
  • Too many plans
  • No Phone Support

WordPress is a powerful platform but it does require regular maintenance if you want to make sure your website stays safe from hackers. However, as a business owner, you already have a lot on your plate.

That’s exactly where WP Tech Support comes in. The offer ongoing maintenance and support, as well as emergency fixes for your WordPress website so you can focus on growing your business.

In this post, we’ll take a look at what WP Tech Support has to offer and go over its features and plans.

1. WP Tech Support Ease of Use – 5/5

First things first, to get started with WP Tech Support, you’ll have to go through the signup process first. Start by choosing the appropriate plan and then click the Start button.

As you can see from the screenshot, the checkout page is simple and it’s easy to submit the payment.

Once you’ve submitted your payment, you’ll get access to your customer support portal where you can manage your account and view your weekly reports. You can also use the customer portal to raise tickets.

2. WP Tech Support Features – 4.5/5

The team behind WP Tech Support offers support and emergency fixes for WordPress websites. Their services are geared towards WordPress website owners and bloggers as well as WordPress designers and developers who want to provide their clients with ongoing maintenance. If you’re a WordPress developer, you can white-label their services to create your own support packages.

Features

Let’s take a better look at the core services WP Tech Support offers.

  • WordPress Fixes — if you have any emergency WordPress fixes, WP Tech Support can take of it for you. They offer a single-issue emergency fix included in their ongoing support plans as well as one-time emergency fixes.
  • Customer Portal — as mentioned earlier, you can use their customer portal to access your weekly reports and submit support tickets.
  • Offsite Backups — WP Tech Support will perform a daily backup of your WordPress website and store it on their secure cloud server.
  • WordPress Updates — on top of daily backups, they will also make sure that WordPress core, as well as your theme and plugins, are up to date.
  • Site Security & 24/7 Monitoring — their plans also include firewall installation to ensure your website is secure from malware and any potential hacking attempts. They will also monitor your site for malware 24/7.
  • Website Improvements — if you have any ongoing website improvements, you can sign up for their Pro or Business plan which include 30 and 60 minutes of development time respectively.
  • Spam Comment Cleansing — spam comments are annoying and can hurt your reputation as well as pose a security threat to your visitors. WP Tech Support plans include spam comment deletion and ongoing comments monitoring to prevent future spam.
  • Performance Tune-up and SEO Optimization — their Business plan also includes website speed improvements to ensure your website doesn’t load slowly and search engine optimization so you can get found on Google.

3. WP Tech Support Reliability – 5/5

Given that WP Tech Support offers 24/7 ticket coverage, you can rest assured that your issue won’t go unresolved for days or even weeks on end. You can easily raise a ticket through the Customer Support portal which is easy to use.

Pair that with weekly reports and daily security scans and you have a reliable maintenance service for your WordPress website without the high price tag.

4. Support – 4.5/5

When it comes to support, WP Tech Support offers every core support and maintenance service you need for your WordPress website. What stands out is that they offer malware removal which is great as this means you don’t have to pay extra for other services that often charge more for one-time malware removal.

They also offer website speed and SEO performance which is another perk not usually offered by similar services.

The downside is that they don’t offer phone support and all tickets have to be raised through their customer portal. However, they do offer 24/7 ticket coverage so your wait time shouldn’t be long.

5. WP Tech Support Pricing – 5/5

When it comes to plans, WP Tech Support has quite a few different plans to choose from. While this might seem great, it can lead to overwhelm and decision fatigue, making the whole process of signing up for a plan unnecessarily complicated. Here’s how the plans break down.

  • Basic — their basic plan includes a one-time initial emergency fix, access to their customer portal, weekly reporting and website backups, weekly core and plugin updates, daily security scans, and website security improvements. The price of this plan starts at $25/month with a minimum sign-up term of 6 months.
  • Standard — this plan includes everything in the Basic plan as well as a website health check and 24/7 uptime monitoring. The pricing starts at $35/month with a minimum sign-up term of 6 months.
  • Pro — this plan includes everything in the Standard plan and unlimited emergency fixes for the duration of the plan. It also includes theme updates, malware removal, and 60 minutes of website improvements. The pricing for this plan starts at $40/month with a minimum sign-up term of 6 months.
  • Business — the last plan includes everything from the Pro plan plus 90 minutes of website improvements, performance tune-up, SEO optimization, and an SSL certificate. The price for this plan is $59/month with a minimum sign-up term of 6 months.

Aside from these support plans, they also offer emergency fix plans as follows:

  • Emergency Fix — this plan offers a single issue emergency fix, no matter what the issue is. The cost for this plan is a one-time fee of $59
  • Performance Tune-Up — this plan is a good choice if you want to speed up your website. It has a fixed cost of $105.
  • Custom Development — this plan is a good choice if you need custom WordPress coding such as plugin development, theme functionality development, and more. The cost is $40/hour.

Final Thoughts – 4.5/5

All things considered, WP Tech Support offers just about everything you need in their basic plan. They are definitely worth checking out if you want to outsource your website management and maintenance but don’t have a big budget for it.

My only concern is that they are a bit too cheap which could lead to a lot of clients and the quality of service suffering as a result.

Another thing to keep in mind is that choosing the right plan can be a little confusing as they have too many plans listed on their site and no phone support is available at this time.

Despite that, they offer all the crucial services like malware removal, daily monitoring, website improvement, and speed optimization. As such, I am confident in recommending them so be sure to check them out.

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